When it comes to customer service, I think it’s fair to say that we have our stories – both good and bad!
This week, we’re in conversation with customer service expert Micah Solomon. I was impressed with the service his company, Oasis Disc Manufacturing, provided as I prepared to release my new CD and was delighted when he accepted my invitiation to join me in conversation!
About Micah Solomon
Micah Solomon (customerserviceguru.com) is a customer service expert, company culture guru, entrepreneur, business leader and author, named by The Financial Post “The New Guru of Customer Service Excellence.” He specializes in creating five star customer service with an eye toward bottom line results. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was also an early investor in MacSpeech, the Apple-related start-up recently acquired by Nuance.
Micah has been chosen by Inc. Magazine in recent months as their expert for their Customer Service Makeover and is called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and adviser to corporations and professional organizations.
This past year, Micah co-authored of Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (affiliate link). It has become a #1 customer service bestseller in the U.S., has been translated into Japanese and Korean, and has been chosen for the prestigious Jack Covert Selection, which is chosen by the author of The 100 Best Business Books of All Time.
You can follow Micah on several social media platforms including: